Our Services
By coming onsite, we see your situation in it’s natural state, which helps fix the problem right the first time, saving you time and aggravation. With our new Remote Support option, we can help you faster and without the worries of COVID-19 being an issue. You can also schedule a free pickup and delivery of your unit for problems that still require our personal attention. All units will be cleaned and disinfected before delivery. We even offer free initial phone support, you can’t go wrong. Check out our Service Policy to the right for more.
Overtime support would be any time after 6pm and before 9am weekdays and any time on weekends. Holidays are also not included in our normal support schedule, which include: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve Day, Christmas, New Year's Eve Day. Any emergency work done on Holidays are billed at double the overtime rate.
We offer the following services, but are not limited to just these:
| Troubleshooting |
| Onsite Service |
Phone Support |
|
| Consulting |
Complete Systems
Networking
Hardware |
Software
Print and Web Projects
Pre-Employmnet Skills Testing |
|
| Installations |
Individual Systems
Multiple Systems |
Upgrades to Hardware and Software
Internet Setup (Cable/DSL/Modem) |
|
| Networking |
Ethernet Cable Wiring Installation
Patch Panels
Local Area Networks |
Wide Area Networks
Wireless Networks
Dual Environment (Mac/Windows) |
|
| Training |
All Major Graphic/PrePress Software
All Major Internet Design Software |
All Associated Macintosh Hardware |
|
Contract Options
We also offer contracts for those companies interested in trying to save money on their IT costs. In addition to the savings for onsite work, all phone support is free for contract clients.
| Preferred Service Agreement Rates |
| |
rate/hr |
total |
savings |
| 10 hours |
$120 |
$1,200 |
$300 |
| 20 hours |
$100 |
$2,000 |
$1,000 |
| 50 hours |
$80 |
$4,000 |
$3,500 |
|
| Non-Contract |
| Onsite Support |
$150/hr |
| Overtime Onsite Support |
$225/hr |
| Holiday Onsite Support |
$400/hr |
| Remote Support *NEW |
$150/hr |
| Overtime Phone Support *NEW |
$225/hr |
| Holiday Phone Support *NEW |
$400/hr |
| Phone Support (free for the first 15 min., billed in 15 min. blocks.) |
$80/hr |
| Overtime Phone Support (free for the first 15 min., billed in 15 min. blocks.) |
$120/hr |
| Holiday Phone Support (billed in 15 min. blocks.) |
$200/hr |
|
Our Service Policy
When you call, we will be happy to help you as quickly as possible and be pleasant at all times. All initial phone calls are free. If we cannot resolve your problem quickly over the phone, usually within the first fifteen(15) minutes, then we will either schedule an appointment with you, we can connect to your Mac via remote, or you can choose to continue the call at our phone rates.
When we schedule an appointment, we will always strive to be on time, courteous and efficient. You will not be billed if we cannot finish the work for any reason. If your repair requires warranty work, we will personally take the unit to be repaired and return it to you.
While we don’t know everything, and no one does, we won’t say "I don’t know" and just leave. We will instead say "I can check that for you if you like" and give you the option. We want to be your first and last call for Macintosh repair and we will do everything we can to be just that.
