Our Doctors Make House Calls

We want to be your Mac Doctor. Having supported the DFW Mac community since 1991, we are fluent with hardware, software and networking. And as artists and technicians, we use the exact same software you do on a daily basis.

How many times have you tried to explain your situation to someone only to get a canned response, or worse, a confused expression? Not everyone can understand the complexities of Photoshop and how memory affects it. Trying to use Dreamweaver to upload a recently developed site and the network doesn’t cooperate can be very frustrating and attempting to explain it to someone who doesn’t use the software you do can just make it many times worse.

We Understand

Having started out as graphic artists who were left to take care of our own Macs to keep them running, we learned what it takes to get the most out of the Mac. Whether it is managing fonts or tweaking the network to get it working right, we’ve done it all.

Call us and tell us your situation. We will be patient and help solve your problems to get you back to working and earning again.

Testimonials

I have been a Mac user since 1985. During that time I have learned quite a bit about computers and some about how to fix them. I ended up going to 2 Apple stores and working with the senior technician in each store. They both said after running both the hardware and software Apple tests that I should get a new machine and that the modern Samsung SSD drive I had would probably not work with a 6 year old machine. Kevin instead felt the problem with the restarts were directly related to MalWare that got into my computer. So we installed Malwarebytes Anti-Malware, wiped clean the disc again, and then I reinstalled one by one Apps from trusted sources, reinstalled documents, then photos, etc, the problem has been solved! My niece says she can’t believe how fast and smoothly both her 7 year old iMac and 9 year old MacBook are running - “it’s a miracle”.

Howard Ehrman, MD, MPH

Our Services

Times have been tough for everyone the last few years. We understand this and strive to be as cost conscious as possible. That's what we have our hourly onsite price at $120 per hour without any trip costs. By coming onsite, we see your situation in it’s natural state, which helps fix the problem right the first time, saving you time and aggravation. With our free initial phone support, you can’t go wrong. Check out our Service Policy to the right for more.

Overtime support would be any time after 6pm and before 9am weekdays and any time on weekends. Holidays are also not included in our normal support schedule, which include: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve Day, Christmas, New Year's Eve Day. Any emergency work done on Holidays are billed at double the overtime rate.

We offer the following services, but are not limited to just these:

Our Service Policy

When you call, we will be happy to help you as quickly as possible and be pleasant at all times. All initial phone calls are free. If we cannot resolve your problem quickly over the phone, usually within the first fifteen(15) minutes, then we will either schedule an appointment with you or you can choose to continue the call at our phone rates.

When we schedule an appointment, we will always strive to be on time, courteous and efficient. You will not be billed if we cannot finish the work for any reason. If your repair requires warranty work, we will personally take the unit to be repaired and return it to you.

While we don’t know everything, and no one does, we won’t say "I don’t know" and just leave. We will instead say "I can check that for you if you like" and give you the option. We want to be your first and last call for Macintosh repair and we will do everything we can to be just that.

Free Phone Support

Click to find out more

hardware | software | networking | Consulting | repairs | upgrades | remote support

Our Doctors Make House Calls

We want to be your Mac Doctor. Having supported the DFW Mac community since 1991, we are fluent with hardware, software and networking. And as artists and technicians, we use the exact same software you do on a daily basis.

Testimonials

Our Services