Free Phone Support

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hardware | software | networking | Consulting | repairs | upgrades | remote support

Our Doctors Make House Calls

We want to be your Mac Doctor. Having supported the DFW Mac community since 1991, we are fluent with hardware, software and networking. And as artists and technicians, we use the exact same software you do on a daily basis.

How many times have you tried to explain your situation to someone only to get a canned response, or worse, a confused expression? Not everyone can understand the complexities of Photoshop and how memory affects it. Trying to use Dreamweaver to upload a recently developed site and the network doesn’t cooperate can be very frustrating and attempting to explain it to someone who doesn’t use the software you do can just make it many times worse.

We Understand

Having started out as graphic artists who were left to take care of our own Macs to keep them running, we learned what it takes to get the most out of the Mac. Whether it is managing fonts or tweaking the network to get it working right, we’ve done it all.

Call us and tell us your situation. We will be patient and help solve your problems to get you back to working and earning again.


Our Services

Times have been tough for everyone the last few years. We understand this and strive to be as cost conscious as possible. That's what we have our hourly onsite price at $120 per hour without any trip costs. By coming onsite, we see your situation in it’s natural state, which helps fix the problem right the first time, saving you time and aggravation. With our free initial phone support, you can’t go wrong. Check out our Service Policy to the right for more.

Overtime support would be any time after 6pm and before 9am weekdays and any time on weekends. Holidays are also not included in our normal support schedule, which include: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and the day after Thanksgiving, Christmas Eve Day, Christmas, New Year's Eve Day. Any emergency work done on Holidays are billed at double the overtime rate.

We offer the following services, but are not limited to just these:

Onsite Service Phone Support
Complete Systems
Print and Web Projects
Pre-Employmnet Skills Testing
Individual Systems
Multiple Systems
Upgrades to Hardware and Software
Internet Setup (Cable/DSL/Modem)
Ethernet Cable Wiring Installation
Patch Panels
Local Area Networks
Wide Area Networks
Wireless Networks
Dual Environment (Mac/Windows)
All Major Graphic/PrePress Software
All Major Internet Design Software
All Associated Macintosh Hardware

Contract Options
We also offer contracts for those companies interested in trying to save money on their IT costs. In addition to the savings for onsite work, all phone support is free for contract clients.

Preferred Service Agreement Rates
  rate/hr total savings
10 hours $100 $1,000 $200
20 hours $90 $1,800 $600
50 hours $75 $3,750 $2,250
Onsite Support $120/hr
Overtime Onsite Support $160/hr
Holiday Onsite Support $320/hr
Remote Support (after first 15 min., billed in 15 min. blocks.) $60/hr
Overtime Remote Support (after first 15 min., billed in 15 min. blocks.) $80/hr
Holiday Remote Support (after first 15 min., billed in 15 min. blocks.) $160/hr

Our Service Policy

When you call, we will be happy to help you as quickly as possible and be pleasant at all times. All initial phone calls are free. If we cannot resolve your problem quickly over the phone, usually within the first fifteen(15) minutes, then we will either schedule an appointment with you or you can choose to continue the call at our phone rates.

When we schedule an appointment, we will always strive to be on time, courteous and efficient. You will not be billed if we cannot finish the work for any reason. If your repair requires warranty work, we will personally take the unit to be repaired and return it to you.

While we don’t know everything, and no one does, we won’t say "I don’t know" and just leave. We will instead say "I can check that for you if you like" and give you the option. We want to be your first and last call for Macintosh repair and we will do everything we can to be just that.

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Free Phone Support

No, we’re not crazy. We look at it this way: if we can get you back up and running in a few minutes, then it leaves us available for the big jobs. If it takes longer than a few minutes, it might be something we need to take a look out.

If we were working on your computer issues, you don’t want us to hop up and leave just to take care of something we could handle quickly over the phone. The same goes you when you just need a quick tip or help on something you can’t remember right away.

So, if you have a question, call us. We’re happy to help and get you back up and running as quickly as possible.